Privacy Policy
The term "Bumrungrad Online Services" covers www.bumrungrad.com, Keyoniq.com, www.vitallifeintegratedhealth.com (each a "website") and use of the Keyoniq application downloadable from the Apple Store and the Google Play store (collectively, the "Bumrungrad Online Services").
Bumrungrad Hospital Public Company Limited ("Bumrungrad Hospital", "we" or "us") have prepared this Privacy Policy for:
- any individual who uses the Bumrungrad Online Services;
- any individual who interacts with us via our website, email or phone calls ; and
- any individual who receives promotional communications from us, (collectively, the "users", "individuals" or "you").
This privacy policy explains the types of personal information (or personally identifiable information) we collect and use about you (and in which circumstances we do so) in conjunction with the use of Bumrungrad Online Services, who we share this data with, how we protect it, and your rights in relation to this data. We are fully committed to protect your privacy by complying with this privacy policy and any applicable law. This privacy policy applies to Bumrungrad Online Services only and does not cover information collected by any third-party sites to which Bumrungrad Online Services links.
This privacy policy is part of, and must be read in conjunction with, Bumrungrad Online Services Terms of Use available inside the app and also at the footer of every website page.
Notice Prior to Use
We encourage you to read this Privacy Policy before using Bumrungrad Online Services or submitting information to us.
Information Voluntarily Provided by Users
You can visit a portion of the Bumrungrad Online Services without disclosing your personal information. Some areas of the Bumrungrad Online Services allow you to contact us to ask questions or provide comments. When you communicate with us and request a response, we ask for your name and contact information. We use this information so that we can respond more efficiently and keep track of our correspondence. If you do provide information of third parties, please ensure that you do have their consent to do so. When you request an appointment we will ask for personal information which will be used to respond to your request in the most efficient manner. Information you provide to us when booking an appointment, submitting an enquiry or providing feedbacks or comments may include health data, genetic data or other categories of personal information which may be considered sensitive or special under the applicable law (e.g. EU law). Except as provided at "Transfers of Your Personal Information" below, Bumrungrad Online Services will not sell, rent or otherwise disclose your personally identifiable information.
Use and Disclosure of Non-Personally Identifiable Information
Bumrungrad Online Services will not treat as confidential any information that you provide that is not personally identifiable. You should be aware that Bumrungrad Online Services will be free to disclose through any means and use for any purpose such non-personally identifiable information in its sole discretion. By providing such information to Bumrungrad Online Services, you understand and agree that no relationship has been created between Bumrungrad Online Services and you, and Bumrungrad Online Services have no obligation to you whatsoever regarding that information, unless otherwise required by applicable law.
Use of Cookies
Bumrungrad Online Services use cookies for a variety of purposes, including remembering your user name if you register or login, remembering some of your customized user preferences, help us better understand how people use our Online Services. To disable or limit the use of cookies, please refer to the options settings inside your Internet Browser. If you do so, however, some pages on this Bumrungrad Online Services may not work correctly.
Web Server Logging and IP Addresses
Bumrungrad Online Services retain usage data, such as the source IP address that a page request is coming from, your IP address, domain name, date and time of the request, the referring Bumrungrad Online Services, and other parameters passed on the URL. We use this data to better understand Bumrungrad Online Services usage. This information is stored in log files and is used by Bumrungrad Online Services for statistical reporting, IT security and to improve our website functionalities and your user experience.
